Since 1961, Saudi Post has been solely responsible for the provision of postal services for every individual, private, and public organization in the Kingdom of Saudi Arabia. Technological innovation is a guiding tenet at Saudi Post. As one of the top government-owned technology pioneers in Saudi Arabia, Saudi Post provides an exceptional range of high-quality postal services, such as private resident mail delivery through the brand Wasel. Saudi Post chose Microsoft Operations Framework (MOF) as the set of best practices to adapt because MOF is simple, relevant, practical, and concise.

“We found MOF very helpful in establishing the NOC and overcoming challenges. MOF helped us create the right team structure, the right mission for the NOC and the right processes for systems and applications for the production environment.”  Dr. Usamah M. Altaf  - CIO, Saudi Post

The MOF SIP program has made a positive impact on the most tangible business services of Saudi Post. This includes the higher reliability and availability of IT services that support Saudi Post business processes and cost reduction due to streamlined operations and more efficient staff utilization.

“It is the moment of truth when we see the IT Service Management practices applied at Saudi Post in reality. MOF has helped us establish a true service desk center and a professional data center.” Mohammed Swyena  - Service Desk and NOC Director, Saudi Post

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